Grace
Loveland
Resume
Education
2021 - 2025
University of Wisconsin - Madison
Bachelor of Science in Consumer Behavior and Marketplace Studies
Certificate in Digital Studies & Entrepreneurship
Dean's Honor List: Fall 2022, Spring 2023, Fall 2024
Experience
06/2024 - 08/2024
Marketing Strategy Intern
Kohl's - Menomonee Falls, Wisconsin
- Develop and execute content plans for broadcast channels by analyzing audience insights and market trends to ensure consistent brand messaging across platforms
- Collaborate closely with production and creative teams to ensure alignment on timelines and utilization of resources through weekly meetings and email
- Strategically manage change management emails to ensure effective communication for all departments in order to enhance organizational alignment and facilitate smooth transitions for work related content
05/2023 - 12/2023
Marketing Intern
University of Wisconsin - Madison Book Store
- Promoted to Marketing Intern after one year of employment
- Maintain social media presence through regular content updates, audience engagement, and performance monitoring
- Collaborate with local businesses for promotion and engagement
08/2022 - 05/2023
Customer Service Representative
University of Wisconsin - Madison Book Store
- Operate cash register through a POS system
- Trained and mentored new employees
- Analyze and manage inventory on a weekly basis
06/2023 - 09/2023
Server
Canteen Taco - Madison, Wisconsin
- Provided exceptional customer service to ensure a positive dining experience for all guests
- Accurately took food and drink orders
- Managed multiple tables efficiently during busy dining hours, ensuring all guests received prompt attention
- Resolved customer complaints and concerns promptly and effectively
05/2022 - 09/2022
Manager
Westmoreland Country Club - Wilmette, Illinois
- Promoted to Manager after two seasons
- Recruited, trained and supervised 15 employees, oversaw operations to consistently reach levels of efficiency and success in customer service
- Created weekly schedule, mentored staff in employee relations and workplace policy
- Recipient of WCC College Scholarship Award
05/2019 - 08/2021
Customer Service Representative
Westmoreland Country Club - Wilmette, Illinois
- Provided primary customer service to members during the summers of 2019 and 2021
- Recipient of WCC College Scholarship Award
06/2021 - 08/2022
Caretaker/Nanny
Richard Gleason LLC - Evanston, Illinois
- Responsible for three children ages 6, 8, 10 during the summers of 2021 and 2022
- Assisted with housekeeping duties as well as creating daily/weekly schedule of activities
Skills
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Adobe Creative Cloud
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Excel
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Google Analytics Certification
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Infegy Atlas Master Certification
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Data analysis
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Project Management
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Adaptability
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Presentation Skills
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Storytelling
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Marketing strategy development